Frequently Asked Questions
Everything you need to know about your Chess Sales experience.
How do I determine the right size for me?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or sizing down for a tailored look.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your package's progress.
Do you offer international shipping?
Yes, Chess Sales ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the final checkout screen.
How should I care for my garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.